Working together to protect your home with iOpt sensors

Working in partnership with iOpt, ng homes will be placing environmental sensors in all our homes over the coming months. We are doing this as part of our ongoing efforts to ensure that every tenant has a warm, healthy, and comfortable home.

What will be happening in my home?

Two small devices, about the size of a light switch, will be placed in your living room and main bedroom. These devices check temperature, humidity and CO2 levels and will help us to spot any signs of issues such as damp, mould, and poor ventilation before they become a problem.

The installation should take no more than 10 minutes and will be arranged with you in advance.

Why are we doing this?

We know how important it is for you to live in a home which is warm, dry, safe, healthy and energy efficient. These devices will help us to:

• Identify early signs of moisture or damp;
• Make sure your home is well-ventilated.
• Look after your home in a proactive way.

This helps us understand the overall condition and health of your home and allows us to spot any signs of issues, such as damp, mould, or poor ventilation, before they become a problem.

Will I have access to the information collected?

As part of our efforts to ensure that we are open and transparent in what we are doing in your home, we believe that you should see the same information that we do.

If you would like to see the information collected, you can do so through an independent tenant app – if you wish to access the app, please visit www.ioptassets.com/ngtenants

When will the sensors be installed?

The full programme will take around 12 months to complete. When your home is due to have the devices put in place, our contactor iOpt will be in touch with details. We understand life can be busy and the appointment time may not suit; if you need to reschedule, details on how to do this will be included in your letter.

What about my privacy?

We understand that you may have questions about technology coming into your home. Please rest assured that:

• The devices do not record sound or images;
• They cannot see what you are doing inside your home;
• The device is purely to help ng homes ensure your home stays healthy.

If you have any questions or concerns, please call us on 0141 560 6000 or email info@nghomes.net