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Looking for a new opportunity? ng2 is hiring a Customer Services Officer!

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Looking for a new opportunity? ng2 is hiring a Customer Services Officer!

Are you skilled in providing excellent customer service and thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you!

ng2, a subsidiary of ng homes, is looking for a dedicated Customer Services Officer to join the team.

As a Customer Services Officer, you'll deliver top-notch service to our tenants and customers within a Call Centre environment. Your role will involve assisting with clerical and administrative tasks, with a special focus on Repairs, as well as across all Housing activities.

As a Customer Services Officer, you will play an instrumental role in ensuring our customers' needs are met swiftly and efficiently.

You will provide a courteous, sensitive and responsive service and deal with enquiries by telephone in line with our Customer Care Policy and target response times.

We're seeking someone who is passionate about customer service, with stellar communication and problem-solving skills. The ideal candidate will have a friendly and empathetic demeanor, with the ability to stay calm and composed in challenging situations. Prior experience in a customer service role, particularly within a call centre environment, would be beneficial.

Are you looking for an exciting new challenge? We would love to hear from you.

To apply for the position of Customer Services Officer, please download an application pack and application form. Alternatively, you can contact Marion Gallacher on 0141 336 1310 to request an application pack.

For more information on the role or how to apply, please visit

The closing date for receipt of completed applications is Wednesday 7 February 2024 at 12 noon. Interviews will be held on Thursday 15 February 2024.

The author generated the text in part with AI and has revised and edited the content.

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ng homes is a social landlord based in North Glasgow with properties in Springburn, Balornock, Possilpark and Parkhouse.

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