ng homes celebrates Customer Service Excellence (CSE) re-accreditation

A recent review has found that ng homes continues to meet the Customer Service Excellence (CSE) Standard.

The Association has held the CSE accreditation for many years - we are pleased to announce that our three year re-accreditation, due in 2024, has been successful with positive results across the board.

As part of the assessment process, the Assessor met staff, customers, and partner organisations to hear about the customer focused work being delivered by the Association’s staff teams and, in turn, how this was supporting tenants and other customers. The Assessor was keen to learn about partnership working with other local organisations and how this collaborative approach is making a positive difference to tenants and residents in North Glasgow.

During the review, the Assessor had the opportunity to speak with tenants who provided outstanding examples of support and high levels of service. The Assessor was impressed by the staff's dedication to the tenants and other customers, the innovative ways they have demonstrated this commitment and the great value of the excellent partnership work that is taking place in North Glasgow.

You can read the Customer Service Excellence 2024 report now.

Customer Service Excellence

The Customer Service Excellence Standard is recognised across the UK and it lies at the heart of an overarching strategy to provide public services for all customers which are efficient, effective, excellent, equitable and empowering. Customer Service Excellence was developed to offer companies and organisations a practical tool for driving customer-focused change. The foundation of this tool is the Customer Service Excellence Standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.